Blog

I am sure many business owners and managers will be glad to see this year end. The year didn’t start out real great and the closing months are proving to be the worst economic conditions since the Great Depression due...

In past blogs I’ve written about substandard customer service and how helpless one can feel without any recourse or options when confronted with it. Since then, I’ve realized that poor customer service is sometimes by design.  You see, technology has...